Shipping policy

Delivery Country

We currently ship exclusively to customers located in the United States.

Merchant Information

Streetmodelab is operated by WS Shopping LTD, a Hong Kong–registered company.

The business maintains a physical business address in the United States and fulfills U.S. orders through U.S.-based and international logistics partners to ensure reliable delivery and customer support.

Business Physical Address (United States):
211 Executive Dr
Newark, DE 19702
United States

Order Confirmation

After placing an order, you will receive an order confirmation email confirming that your order has been received and is being processed.

Order Processing

Orders placed before 3:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day.

Processing Time: 1–2 business days (Monday–Saturday)

Orders placed after the cutoff time or on non-business days are processed on the next business day.

Shipping & Delivery Time

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Estimated Delivery Time: 4–7 business days (Monday–Saturday)

Delivery times are estimates and may vary due to carrier operations, weather conditions, or other logistical factors.

Shipping Costs

We offer free shipping on all U.S. orders.
There is no minimum order value.

Order Tracking

Tracking information is sent by email once your order ships.
Please allow up to 24 hours for tracking updates to become active.

Delayed Shipments

If your order does not arrive within the estimated delivery timeframe, please allow up to two additional business days.

If the delay continues, contact us at info@streetmodelab.com with your order number and tracking details, and we will assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

Your order number
A brief description of the issue
Clear photos of the item received

Once verified, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

Contact

For shipping or delivery-related questions, please contact:

Email: info@streetmodelab.com
Customer Support Hours:
Monday – Saturday, 8:00 AM – 7:30 PM (Eastern Time)